Legal & policies.

Everything you need to know about how OffCoder operates, what we collect, how we charge, and how to talk to us.

The contract

  • Terms of Service

    The binding agreement between you and OffCoder. Eligibility, billing, AI-output disclaimers, indemnification, governing law, dispute resolution.

  • Acceptable Use Policy

    What you may not do with the Service — malware, surveillance, CSAM, weapons, impersonation, evasion of safety filters, and similar.

Money & delivery

  • Refund & Cancellation Policy

    Cancellation rights, pre-renewal reminder, top-up rules, defect-only refund eligibility, graduated outage remedies, and how to request a refund.

  • Delivery Policy

    When access starts after payment, what happens if delivery fails, and a reminder that we ship no physical goods.

Data & privacy

  • Privacy Policy

    What we collect, how AI prompts are processed, lawful bases under DPDPA / GDPR / state-privacy laws, retention, your rights, and how to exercise them.

  • Sub-processors

    The third parties we share data with, their data categories, regions, links to their DPAs, and our 30-day change-notice commitment.

  • Cookies Policy

    The small set of strictly-necessary and functional cookies / localStorage we use. No third-party advertising or tracking.

Trust & takedowns

  • Security

    Encryption posture, authentication, runtime isolation, vulnerability disclosure programme, breach-notification timelines.

  • Copyright & DMCA Policy

    How to submit a copyright takedown notice, our counter-notice procedure, repeat-infringer policy, and trademark complaints.

Email contacts at a glance

  • support@offcoder.com — billing, refunds, delivery failures, general help.
  • privacy@offcoder.com — privacy questions, data-subject access / correction / deletion / portability requests, sub-processor change notice subscriptions.
  • legal@offcoder.com — DPDPA grievance officer, lawful requests, DPAs on file, appeals.
  • trust@offcoder.com — Acceptable Use Policy violations and trust-and-safety reports.
  • dmca@offcoder.com — copyright takedown notices, counter-notices, trademark complaints.
  • security@offcoder.com — security vulnerability disclosures.
  • press@offcoder.com — press, media kit, interviews, partnership proposals.

All addresses are monitored. Use the most specific channel; we'll route internally if you pick a near-miss.

Effective dates and last-reviewed dates are stated at the top of each document. Material changes adverse to users are notified by email at least 14 days before they take effect.